Shipping and Made-to-Order Information
Jewel Eternal orders may be in stock, made to order, or individually reviewed as a custom request. The time before shipping depends on the specific piece, materials, design details, availability, and the date when the order specifications are finalized.
From the collection
1.5ct Round Moissanite Channel-Set Engagement RingView this pieceIn this guide
Quick Timing Guide
- In-stock jewelry: usually ships within one to three business days.
- Many made-to-order pieces: typically completed in approximately 2–3 weeks before shipping after the details are finalized.
- Fully custom or more complex requests: may require longer, depending on the stone, structure, matching-band requirements, availability, and requested changes.
These are general planning ranges, not guarantees for every piece. The product page or written order details provide the most accurate estimate for a specific purchase.
In-Stock Jewelry
In-stock pieces are already available and generally leave faster than made-to-order jewelry. The current Shopify store is configured for shipping within the United States.
In-stock availability can change. An item is not reserved until an order is completed or a separate written arrangement is confirmed.
Made-to-Order Jewelry
Made-to-order jewelry is prepared after the order details are confirmed. This may allow the piece to be provided in the selected ring size, metal, stone size, or listed variation.
The estimated 2–3-week period applies to many standard made-to-order pieces before shipping. A different estimate may apply when the selected variation, stone, structure, or current order schedule requires additional time.
Custom Jewelry Requests
Custom requests are reviewed individually. Before a custom order proceeds, Jewel Eternal confirms the written specifications, price, payment terms, and estimated made-to-order timing that apply to the exact project.
A requested change that appears small can affect proportions, durability, comfort, wedding-band fit, availability, price, and timing. Practical alternatives may be recommended when they better support the finished ring and the buyer’s priorities.
Read the Custom Moissanite Ring Design Guide and submit the Custom Moissanite Ring Inquiry to begin.
What Happens After Ordering
- The order and selected details are reviewed.
- Questions, unavailable combinations, or timing concerns are clarified when necessary.
- Written specifications and applicable terms are confirmed for custom requests.
- The piece enters its made-to-order stage when applicable.
- The completed order is checked against the confirmed details.
- The jewelry is packaged securely for transit.
- Tracking is provided after shipment.
There may be periods without a customer-facing update while a made-to-order piece is being completed. This does not necessarily mean the order has stopped. Contact Jewel Eternal when an agreed update date has passed or when the required date changes.
United States Shipping
The store is currently configured for shipping within the United States. Available methods, rates, and delivery estimates are shown at checkout or confirmed in the written order terms.
Contact Jewel Eternal before ordering when delivery to another country is required. Availability, duties, taxes, carrier service, insurance, and timing would need separate confirmation.
Tracking, Signature, and Insurance
Tracking information is provided after shipment. Signature confirmation or insured delivery may be used for higher-value jewelry orders.
Carrier transit begins after the order ships and is separate from the made-to-order or in-stock dispatch estimate. Weather, holidays, peak seasons, address issues, and carrier disruptions can affect transit.
Packaging
Jewelry is placed in presentation packaging appropriate to the piece and protected for transit. Packaging may vary by product or order.
For a gift request or other special consideration, contact Jewel Eternal before ordering. Accommodation is reviewed individually and is not guaranteed until confirmed.
Fixed Dates and Rush Requests
Contact Jewel Eternal before ordering when the jewelry is needed for a proposal, wedding, anniversary, birthday, holiday, trip, or other fixed date.
A required date will be reviewed against the specific piece and current timing. Rush handling is not always available, and delivery by a particular date is not confirmed unless it is agreed in writing.
Returns and Order Issues
Custom and made-to-order jewelry may have different return terms from eligible in-stock jewelry. Review the current Refund Policy before approving or ordering a piece.
If an order arrives damaged, defective, or incorrect, contact Jewel Eternal within seven days of delivery with the order number and clear photos.
Frequently Asked Questions
How long will my order take?
In-stock pieces usually ship within one to three business days. Many made-to-order pieces are typically completed in approximately 2–3 weeks before shipping after the details are finalized. The exact estimate depends on the specific order.
Do custom rings take longer?
They can. Fully custom structures, specialty stones, matching bands, or changes after approval may require additional time.
Will I receive tracking?
Yes. Tracking is provided after shipment.
Can I request faster timing?
Share the required date before ordering. Faster timing may be reviewed, but it is not always available and is not confirmed until agreed in writing.
Does Jewel Eternal ship internationally?
The store is currently configured for United States shipping. Contact Jewel Eternal before ordering when another destination is required.