This Privacy Policy describes how www.JewelEternal.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact Jewel Eternal by email at Hello@JewelEternal.com.

Jewel Eternal
5155 Blue Diamond Road
Las Vegas, NV 89139
United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or custom jewelry inquiries. In this Privacy Policy, “Personal Information” means information about an identifiable individual.

• Device information: We collect information such as your web browser, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site. This information is collected automatically through cookies, log files, web beacons, tags, or pixels and is used to load the Site accurately and improve the customer experience.
• Order information: We collect information such as your name, billing address, shipping address, payment information, email address, and phone number. This information is collected from you and used to process payments, fulfill orders, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for risk or fraud, and provide information related to your purchase.
• Customer support and inquiry information: If you contact us for customer support, product questions, or custom ring inquiries, we may collect your name, contact information, order number, product interest, design notes, ring size, budget range, inspiration images or links, and other details you choose to provide so we can respond clearly and help with your request.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share Personal Information with service providers to help us operate our store, provide our services, process orders, and fulfill our obligations to you. For example:

• We use Shopify to power our online store.
• We may share Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.
• We may use third-party services for analytics, advertising, payment processing, shipping, customer communication, or fraud prevention.

Behavioral Advertising

We may use Personal Information to provide marketing communications or targeted advertisements that may be relevant to you. This may include information about your use of the Site, purchases, and interactions with advertising partners.

You can opt out of certain targeted advertising through the settings provided by platforms such as Google, Meta/Facebook, and other advertising networks. You can also visit the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfilling orders, responding to customer inquiries, supporting custom jewelry requests, and communicating with you about your order or our products.

Retention

When you place an order through the Site or contact us, we retain your Personal Information for our records unless and until you ask us to delete this information, subject to any legal, tax, fraud-prevention, or business recordkeeping requirements.

Your Rights

Depending on where you live, you may have the right to access, correct, update, or delete certain Personal Information we hold about you. To make a request, contact Jewel Eternal at Hello@JewelEternal.com.

Cookies

Cookies are small files downloaded to your device when you visit the Site. We use cookies and similar technologies to operate the Site, remember preferences, support checkout, improve performance, understand how visitors use the Site, and support marketing or analytics.

You can control cookies through your browser settings. Blocking or removing cookies may affect parts of the Site or checkout experience.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Complaints

If you would like to make a complaint, please contact Jewel Eternal at Hello@JewelEternal.com.