Refund policy
Refunds & Exchanges
We want you to love your Jewel Eternal piece. Because fine jewelry is often made to order, this policy balances customer peace of mind with the realities of custom and made-to-order production.
In-Stock Jewelry
In-stock, non-custom jewelry may be eligible for return or exchange within 7 days of delivery.
- Item must be unworn, unaltered, and in original condition.
- All original packaging, certificates, and documentation must be included.
- Buyer is responsible for trackable return shipping unless the item arrived damaged or incorrect.
- Approved returns or exchanges may be subject to a 10% restocking and inspection fee.
Refunds are issued to the original payment method after inspection and approval.
Custom & Made-to-Order Jewelry
Custom and made-to-order jewelry is non-refundable and non-exchangeable once design details are approved and production begins.
Each custom or made-to-order piece is made according to the approved design details and is reviewed for craftsmanship and quality before shipping.
Defects, Damage, or Order Issues
If your order arrives damaged, defective, or incorrect, contact Jewel Eternal within 7 days of delivery with your order number and clear photos. Approved order issues will be repaired, replaced, or remade as appropriate.
Additional Notes
- Jewelry showing signs of wear, scratches, resizing, or alteration by anyone other than Jewel Eternal cannot be accepted for return.
- Trackable shipping is required for approved returns or exchanges.
- Items lost in return transit cannot be refunded.
- Custom rings are excluded from sizing exchanges because sizing is confirmed before production.
Questions? Contact Jewel Eternal through the contact page or chat box on the website.