Return, cancellation, and remake terms for custom engagement rings vary significantly by jeweler and should be reviewed before payment.

Why custom policies differ

A custom ring may be made to a specific size, stone, metal, engraving, or approved design, which can limit its resale potential.

What should buyers ask before ordering?

Ask when an order becomes non-cancellable, whether deposits are refundable, what happens after CAD approval, how production errors are handled, and whether preference-based changes are treated differently from specification errors.

What is the difference between correction and redesign?

A correction addresses a ring that does not match the approved specifications. A redesign changes an approved choice after production and may involve new costs.

Why documentation matters

Keep the final specifications, approved CAD, payment records, and written revision history so the expected result is clear.